Our Guidelines
Spa Policies
Cancellations, Refunds & Appointments
Cancellation & Rescheduling
Your appointment time is reserved exclusively for you. We kindly request a minimum of 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the reserved service amount.
No-Show Policy
Clients who fail to show up for their scheduled appointment without prior notification ("no-shows") will be charged 100% of the scheduled service cost. Future appointments may require a non-refundable deposit.
Late Arrivals
To ensure that we can provide the best possible experience for all our clients, please arrive 5-10 minutes before your scheduled appointment. If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. The full service fee will still apply.
Refund Policy (Services)
Our goal is to provide exceptional service and results. While we do not offer refunds on completed services, if you are unsatisfied with your treatment, please contact us within 48 hours so we can evaluate the situation and make it right. Results of skincare treatments vary by individual and are not guaranteed.
Refund Policy (Products)
Unopened retail products in their original packaging may be returned or exchanged within 14 days of purchase with a valid receipt. Opened or used products are non-refundable due to hygiene and safety standards.
Child & Guest Policy
For safety reasons and to ensure a relaxing environment for all guests, we kindly ask that you do not bring children or additional guests to your appointment unless they are also receiving a service.